Language Interpreter - Mandarin/Cantonese Job at BIG Language Solutions, Houston, TX

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  • BIG Language Solutions
  • Houston, TX

Job Description

Job Description

Job Title: Language Interpreter – Mandarin/Cantonese

Department: Customer Support / Language Services

Location: 5177 Richmond Ave. Suite. 300, Houston, TX 77056

Job Type: Full-time

Pay: $20–$23/hour

Shift: Monday through Friday, 7:00 AM – 7:00 PM Central Time (flexible within this range)

Reporting To: Call Center Manager

Job Summary:

We are seeking a skilled and experienced Language Interpreter fluent in Mandarin/Cantonese and English to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers . You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.

Key Responsibilities:

  • Provide real-time, consecutive or simultaneous interpretation between Mandarin/Cantonese and English during customer calls.
  • Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
  • Accurately relay information without adding, omitting, or distorting the meaning.
  • Handle confidential and sensitive information with discretion and professionalism.
  • Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
  • Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
  • Adhere to call handling metrics , quality benchmarks, and compliance requirements.
  • Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.

Required Skills & Qualifications:

  • Fluency in Mandarin/Cantonese and Second Language – English spoken
  • Minimum 1-2 years of experience in an international call center , preferably dealing with U.S. customers .
  • Prior experience in language interpretation is highly preferred.
  • Excellent listening, retention, and note-taking skills .
  • Strong interpersonal and communication skills , with the ability to maintain a professional tone.
  • Ability to work in a fast-paced , high-pressure environment.
  • Basic understanding of cultural sensitivities and appropriate communication etiquette.
  • Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.

Educational Qualifications:

  • Bachelor's degree in any discipline.

Think global. Think BIG.

Visit us:

Linkedin: -language- solutions/mycompany/

Job Tags

Full time, Flexible hours, Shift work, Monday to Friday,

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